/Legal/Terms of Service

Terms of Service

Last updated: 4 April 2026

These Terms of Service govern your access to and use of MaidServSA. By creating an account, posting a job, applying for work, messaging other users, or otherwise using the platform, you agree to these terms.

Table of Contents

1. Acceptance of Terms

  1. MaidServSA provides an online marketplace for domestic cleaning opportunities in South Africa.
  2. These terms apply to all users, including CLIENT, MAID, and ADMIN accounts.
  3. If you do not agree with these terms, you must not use the platform.

2. Definitions

  • Platform: The MaidServSA web application, API, and related services.
  • CLIENT: A user who posts jobs and engages domestic workers.
  • MAID: A user who applies for and performs jobs.
  • ADMIN: A platform administrator with moderation and oversight permissions.
  • Job: A listing created by a CLIENT for domestic work.
  • Application: A MAID's response to a Job.
  • Content: Text, messages, images, files, reviews, and profile information submitted by users.

3. Eligibility

  1. You must be at least 18 years old to use MaidServSA.
  2. You must have the legal capacity to enter binding agreements in South Africa.
  3. You are responsible for ensuring your use of the platform complies with applicable law, including immigration, employment, and tax requirements where relevant.

4. Accounts and Security

  1. You must provide accurate account information and keep it updated.
  2. You are responsible for all activity performed through your account.
  3. Passwords are stored using industry-standard secure hashing, never in readable form, but you remain responsible for keeping your credentials confidential.
  4. You must notify support immediately if you suspect unauthorized use.

5. User Roles and Obligations

5.1 CLIENT obligations

  • Post lawful, accurate job information.
  • Use respectful communications.
  • Make payment arrangements directly with the MAID.
  • Rate honestly after completed jobs.

5.2 MAID obligations

  • Provide truthful profile, CV, and experience information.
  • Apply only to jobs you intend to perform.
  • Perform accepted work professionally and lawfully.
  • Communicate respectfully and safely through platform channels.

5.3 ADMIN powers

  • Review reports.
  • Moderate message/rating content.
  • Suspend accounts for policy breaches.

6. Job Lifecycle

Jobs on MaidServSA follow these statuses:

Open → In progress → Completed

Alternative end states:

Open → Cancelled, and Open → Expired

Key rules:

  1. Jobs are generally editable while Open.
  2. Accepting an application moves a job to In progress and assigns a MAID.
  3. Messaging is available to participants while a job is In progress.
  4. Ratings become available after completion.

7. Payments

  1. MaidServSA does not process payments or hold funds.
  2. Payment is agreed and settled directly between CLIENT and MAID.
  3. Job pricing supports fixed and hourly models.
  4. Currency references use South African Rand (R / ZAR).
  5. Users are responsible for receipts, proof of payment, and tax compliance.

8. Intellectual Property and AI Content

  1. The MaidServSA platform, branding, and software remain MaidServSA intellectual property.
  2. You retain ownership of your own submitted content, but grant MaidServSA a non-exclusive right to host and display it to operate the service.
  3. AI-assisted outputs (for example job descriptions and application drafts) are suggestions only. You must review and approve content before use.
  4. Full IP ownership and usage terms are detailed in the Intellectual Property Policy.

9. Prohibited Conduct

You may not:

  • Engage in fraud, misrepresentation, or impersonation.
  • Harass, threaten, or discriminate against other users.
  • Post unlawful, abusive, or harmful content.
  • Manipulate ratings/reviews or submit false reports.
  • Attempt scraping, reverse engineering, or unauthorized access.
  • Use the platform for unrelated advertising or spam.

See the Acceptable Use Policy for detailed standards.

10. Suspension and Termination

  1. MaidServSA may suspend or terminate accounts that violate these terms, law, or platform policies.
  2. We may remove or restrict content pending investigation.
  3. You may request account closure via support@maidservsa.co.za.

11. Disclaimers and Liability Framework

  1. MaidServSA is a facilitator marketplace, not an employer, staffing agency, or insurer.
  2. Service quality, attendance, and payment performance remain the responsibility of contracting users.
  3. Liability limits and disclaimer details are set out in the Liability Disclaimer.
  4. Disputes are handled under the Dispute Resolution Policy.

12. Changes to Terms

  1. We may update these terms to reflect legal, technical, or operational changes.
  2. Updated terms apply when published with a revised date.
  3. Continued use after updates indicates acceptance.

13. Governing Law and Jurisdiction

  1. These terms are governed by South African law.
  2. Where applicable, this includes the Electronic Communications and Transactions Act, 2002 (ECTA) and the Consumer Protection Act, 2008 (CPA).
  3. Disputes may be brought in competent South African forums and courts.

14. Contact

For legal or policy questions: support@maidservsa.co.za