Cookie and Storage Policy
Last updated: 30 July 2026
This policy explains how MaidServSA uses cookies and similar browser storage technologies.
Table of Contents
- 1. What Are Cookies and Web Storage?
- 2. Storage Used by MaidServSA
- 3. Analytics Cookies
- 4. Third-Party Cookies
- 5. How to Manage Storage
- 6. What Happens if You Disable Storage
- 7. Changes to This Policy
1. What Are Cookies and Web Storage?
- Cookies are small files saved by your browser, often used by sites and third-party services.
- Web Storage (such as
localStorage) keeps key/value data in your browser.
2. Storage Used by MaidServSA
For its own sign-in session, MaidServSA uses browser storage rather than cookies.
| Mechanism | Key | Purpose | Lifetime |
|---|---|---|---|
sessionStorage | maidserv_user | Keeps your signed-in account details so you stay logged in between page reloads | Until logout, or when the browser tab closes |
sessionStorage | maidserv_token | Holds the access token that authenticates your requests | Until logout, or when the browser tab closes |
Because both use sessionStorage, closing the tab ends the stored session.
Implementation reference: apps/web/src/hooks/useUserSession.ts and apps/web/src/services/tokenStore.ts.
3. Analytics Cookies
MaidServSA uses Google Analytics 4 to understand which public pages people visit, so we can improve
them. When analytics is enabled for a deployment, Google sets cookies in your browser — typically
_ga and a _ga_ cookie specific to our property — which hold a randomly generated identifier used
to count returning visits. Google's default lifetime for these is about two years.
We have deliberately limited what analytics can see:
- Public pages only. Analytics loads on public pages such as the home page, the client and maid information pages, help, and the policy documents. It does not load on sign-in, password reset, account recovery, or any page you reach once signed in — and if you move from a public page to one of those, analytics is switched off for the rest of that visit until you return to a public page.
- Page address only. We send the page path and its canonical address. We do not send
anything after a
?or#in the address, which is what keeps password-reset links, account recovery links, and similar one-time links out of analytics entirely. - No account identifiers. We do not send your name, email address, account ID, or any job, application, or message identifier to Google.
- No advertising features. We do not enable Google Signals, remarketing, or advertising personalisation, and we do not run third-party advertising pixels.
Google processes this data on our behalf as a service provider and applies its own privacy terms. See Google's privacy policy and how Google uses data from sites that use its services.
Analytics is configured per deployment. Where it has not been configured, no analytics script is loaded and no analytics cookie is set.
You can opt out at any time — see How to Manage Storage.
4. Third-Party Cookies
- MaidServSA does not run third-party ad tracking pixels.
- Google Analytics may set cookies as described in Analytics Cookies.
- Google Maps services loaded in the browser may set cookies under Google-controlled domains.
- Signing in with Google or Apple loads those providers' own scripts, which may set cookies under their domains.
- MaidServSA does not control cookie policies for external providers.
5. How to Manage Storage
You can clear cookies/localStorage from your browser settings.
- Chrome:
Settings > Privacy and security > Clear browsing data - Firefox:
Settings > Privacy & Security > Cookies and Site Data - Safari:
Settings > Privacy > Manage Website Data - Edge:
Settings > Privacy, search, and services > Clear browsing data
To opt out of Google Analytics specifically, you can install
Google's official opt-out browser add-on, block cookies
for google-analytics.com in your browser settings, or use any tracker-blocking extension. Blocking
analytics does not affect your ability to use MaidServSA.
6. What Happens if You Disable Storage
If you block or clear browser storage:
- Your login session may be lost.
- You may need to sign in again.
- Some convenience features may not persist between visits.
- Blocking analytics cookies has no effect on any feature.
7. Changes to This Policy
We may update this policy as browser behavior, legal requirements, or platform architecture changes.
For related processing details, see the Privacy Policy.